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Servicenow Senior Developer - Pan India @ Capgemini

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 Servicenow Senior Developer - Pan India

Job Description

Key Responsibilities

  1. ServiceNow Solution Implementation
    • Design and implement ServiceNow-based service management solutions.
    • Align business requirements with tool functionality.
    • Prepare presentations and documentation.
  2. Transition Leadership
    • Lead Tools Workstream during transitions (65% of role).
    • Oversee solution implementation, manage scope changes, and ensure deliverables.
    • Support all phases: pursuit, planning, execution, and post go-live.
    • Handle resource planning, risk escalation, and technical decisions.
  3. Practice Development
    • Build SI Practice ServiceNow capabilities.
    • Support pre-sales, bid presentations, and content creation (white papers, business cases).
    • Train team members on ServiceNow functionality.

Other Activities:

  • Staffing (5%), Project/Deliverables Management (15%), Client Interactions (15%).

Requirements

  • Technical:
    • Deep ServiceNow expertise (5+ years development/support).
    • Strong knowledge of ITIL processes and client/server infrastructure.
    • Understanding of SNOW configurations and downstream impacts.
  • Experience:
    • 3+ years in IT leadership (team lead, PM, or service delivery).
  • Skills:
    • Excellent communication and presentation skills.
    • Strong analytical/problem-solving abilities.
    • Proficiency in Microsoft Office 365.
  • Certifications:
    • ServiceNow accreditation preferred.
  • Education:
    • Bachelors in Computer Science or related field (or equivalent experience).

If JD is matching to your profile kindly share updated resume on GA*****************A@CA******I.COM

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Other
Role Category: Other
Role: Other
Employement Type: Full time

Contact Details:

Company: Capgemini
Location(s): Pune

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Keyskills:   Servicenow ITSM Servicenow Development ITOM

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