Phone Banking Officer For a leading Bank, Day Shift, sal 5lpa
- ICICI Bank
- 0 - 5 years
- Hyderabad
- 2 months ago
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Job Description
Job description
Phone Banking Officer. Work location - Chennai / Hyderabad / Bangalore.
Work from Office. Direct walkin interview
(Candidates with excellent communication skills only can apply)
Immediate joiners only
Role & responsibility:
Phones Officer role is focused on rendering services to Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.
Key Responsibilities:
- Displaying complete onus to customers queries / problems
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
- Complying to service and sales guidelines
- Achieving Call Quality targets
- Resolving customer queries at the first instance of contact, with minimum call handling time
- Cross-sell / upsell set products like
- Loans and mortgages
- Priority / elite accounts
Qualifications:
Optimal qualification for success on the job is:
- Graduate or Post graduate from a recognized institution.
- 0- 5 years relevant role in voice customer service.
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
- Proficiency in systems related to Banking transactions and services.
- Good communication skills in both English and local language.
- Excellent lead generation and conversion skill.
Sal upto 5 lpa.
Immediate joining or short notice is required
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: ICICI BankLocation(s): Hyderabad
Keyskills: voice Calling phone banking Banking Voice bpo Cce Telesales Good Comm Skills Inbound sales Outbound Upselling bank Domestic Telecalling Customer Care Chat Telemarketing
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