WFM Planner/Scheduler
- Taskus
- 2 - 7 years
- Mumbai
- 5 months ago
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Job Description
As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includesavailability, preferences and skills.
What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs.
So, do you have what it takes to become a Workforce Planner? Requirement:
Heres what were looking for:
- We are looking for someone with BPO Operations background and at least 2 years of experience in Workforce Planning - preferably with expertise in Forecasting, Capacity Planning and Scheduling, and Real Time Management.
- We need someone who has the ability to manage multiple, complex, ongoing tasks and projects.
- Someone who has a high attention to detail and has a strong desire to optimize procedures and processes.
- Were in search for someone who is proactive when it comes to making decisions, as well as solving problems.
- We need someone who is proficient in statistical analysis and possesses good computer and software skills.
- Someone who has the ability to read trends and project those into future forecasts. Someone who has a working knowledge of database applications such as MS Office (Excel, Outlook, Powerpoint) or the ability to learn technology very quickly.
- Also, maintain HC recon WOW, track wow Ramp
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: TaskusLocation(s): Mumbai
Keyskills: real time analysis workforce planning ms office outlook capacity planning statistics resource management project management team management forecasting rostering avaya cms workforce management wfm planning recruitment stakeholder management rta wfm
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