Mdm - Maas 360 / Mobileiron Sme -l2& L3
- Value Point Systems
- 5 to 8 Yrs
- Chennai
- 4 years ago
- Email to a friend
- Report this job
Job Description
MDM - MaaS 360 / MobileIron SME (L2& L3- Infrastructure Support):
Experience: 5 to 8 Years (MDM - MaaS 360 / MobileIron)
- Managing and implementation of MDM - MaaS 360
- Administrator of MDM - MaaS 360
- Mobile device enrolment and removal in MDM system
Logging tickets with MDM OEM for any product issues and coordination till resolution.
Coordination with Mobile device vendor in case of any device related issue.
Troubleshooting issues related MDM agent on mobile device.
Periodical review of tickets - Good technical troubleshooting, interpersonal skills.
- Provide Tier 2 support for Messaging server related issues as required.
- open to work in stretched shifts, 24X7 shift, odd working hours and weekends as per the work requirements.
- Troubleshooting and implementing, the solution for global infrastructure.
- MessagingServer & Client: Working knowledge of Outlook, troubleshoot NDR's, Analyze themessage header, Delegate permission, recovering deleted items, Outlook rules and Free/busy.
- Proactive monitoring and administration: Any error observed during health check/reports, should be able to analyze the criticality and impact and resolve by implementing necessary solution. Analyze the server performance periodically, Share the reports and highlight issues.
- remote monitoring and configuration (time zone, registry settings, carrier settings such as the APN) of the EUC Equipment and EUC Software over all network types (e.g., LAN, WAN and cellular networks);
- logging and tracking EUC Device asset data;
- backup and restoration of EUC Devices and data including providing automate scheduling and unattended operation of these activities;
- monitoring security configuration and Software including malware, anti-virus prevention and management Software; and complete end-point-protection Software suites
- configuration and implementation of enterprise device group policies;
- monitoring and detection of EUC Devices including detection of Mobile Devices having been "jail-broken", "rooted" or otherwise compromised;
- ability to remotely delete - or "wipe" - Mobile Devices and delete specific files including the ability to wipe only Customer data and leave the Authorized User data intact;
- GPS tracking and 'breadcrumb' mapping;
- ability to whitelist and blacklist Applications URLs, websites, etc.; and
- encrypting system level communications and messages between the EUC Device Management System and the EUC Devices.
- Strict Adherence to use of the ticketing system for All incidents, changes and problems
- Ability to Correlate Incidents trends into problem management and execute permanent fixes
- Execute Monthly patch management research, reports and Implementation on system Infrastructure
- good product and domain knowledge, capable of planning and executing critical tasks independently, Strong trouble shooting skills.
- Assisting department telephone coordinators and resolving Skype incidents and requests
- Installs, tests, tunes, maintains, designs and documents supporting systems, utility programs, monitoring tools, etc.
- Provides support with an emphasis on Hanon Systems Internal SLA and commitments are met on time and with a high level of quality.
Employement Category:
Employement Type: Full timeIndustry: IT - Hardware / Networking
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: Mdm - Maas 360 / Mobileiron Sme -l2& L3
Contact Details:
Company: Value Point SystemsLocation(s): Chennai
+ View Contact
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Value Point Systems
About Valuepoint System Pvt Ltd:Â v Value Point Systems has been providing end-to-end IT Infrastructure solutions and services with best in class technology partnerships since the past 26 yearsv We have been delivering innovative, optimum, effective solutions and services to over 15,000 large en...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
