Project Lead -PMO CRM
- InfoCepts
- 8 - 10 years
- Kolkata
- 3 months ago
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Job Description
- Best Practices Implementation:
- Understand and implement best practices in various sales and renewal processes.
- Ensure efficient setup and integration of CRM and Billing systems.
- Executive Communication:
- Translate complex technical concepts into clear, actionable insights for executive stakeholders.
- Maintain effective communication with C-level executives.
- Weekly Management Sessions:
- Lead weekly sessions to surface and prioritize new issues.
- Facilitate cross-functional teams to identify root causes of issues (system, process, integration).
- Collaborate with business and IT stakeholders to develop and implement solutions.
- Oversee ongoing management of the project roadmap.
- Stakeholder Collaboration:
- Work closely with business and IT stakeholders to ensure alignment and smooth execution of projects.
- Manage stakeholder expectations and deliverables effectively.
- Roadmap Management:
- Develop and manage the project roadmap, ensuring timely delivery of key milestones.
- Continuously update and communicate the roadmap to all stakeholders.
Experience:
- 8-10 years of experience in project management, with a focus on sales and renewal processes.
- Strong understanding of CRM and Billing systems.
- Proven ability to communicate at an executive level and translate technical details for non-technical stakeholders.
- Experience working directly with developers and technical teams.
- Strong facilitation skills for leading cross-functional sessions.
- Excellent problem-solving and analytical skills.
- Ability to manage multiple priorities and deliver results in a fast-paced environment.
- Flexibility to work in the US timezone.
Must Have
- The role requires excellent cross-functional collaboration skills to work with Billing, Collections, Deal Desk, Legal, Security, Tax, and Technical Support teams. Leadership capabilities are essential to drive operational efficiency, scale self-service capabilities, manage escalations, and foster continuous improvement within the team.
- Good communication skills and the ability to adhere to service level agreements (SLAs) are also critical.
- Data Quality Management: Skills in ensuring data accuracy, validation, and verification.
- Stakeholder Communication: Excellent communication skills to liaise effectively with stakeholders at all levels, including executives and developers.
- Problem-Solving: Ability to identify root causes of issues and develop effective solutions.
- Risk Management: Expertise in identifying, analyzing, and mitigating project risks.
- Strong administrative and operational expertise, proficiency in managing invoicing, payments, vendor and security forms, onboarding materials, product access requests, and renewal and provisioning processes.
Good To have
- Experience with digital tools and platforms such as Salesforce, Netsuite, DocuSign, Slack, and AI tools
- Budget Management: Skills in managing project budgets and tracking expenses.
- PMP or similar project management certification
Qualifications :
- Overall work experience of 8-10years with minimum of 5 to 7 years experience on managing projects.
- BS Degree in IT, MIS or business-related functional discipline
Qualities:
- Leadership: Ability to guide, motivate, and manage the team effectively to achieve project goals.
- Analytical Thinking: Strong problem-solving skills and the ability to analyze complex data and processes.
- Communication: Excellent verbal and written communication skills to interact with stakeholders at all levels.
- Attention to Detail: Precision in managing data and ensuring accuracy in all project activities.
- Adaptability: Flexibility to adjust strategies and approaches based on project needs and challenges.
- Time Management: Efficiently managing time and resources to meet deadlines and project milestones.
- Decision-Making: Ability to make informed decisions quickly and effectively.
- Customer Focus: Prioritizing the needs and expectations of the client to ensure satisfaction and project success.
Job Classification
Industry: Management ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: Project ManagerEmployement Type: Full timeContact Details:
Company: InfoCeptsLocation(s): Kolkata+ View Contact
Keyskills: PMP Senior Executive MIS Project management Analytical Billing Risk management Operations Technical support CRM
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InfoCepts Technologies Pvt. Ltd. InfoCepts is a leading provider of Information Management and Business Analytics services. With over 700+ Industry leading professionals spread globally, we help organizations make business decisions faster, smarter & better, by deriving maximum value from th...
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