Manager - Customer Success
- Sirionlabs
- 8 - 13 years
- Noida, Gurugram
- 4 months ago
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Job Description
* Act as the primary point of contact for clients, fostering deep relationships and ensuring high levels of satisfaction and loyalty
* Drive AI-powered adoption strategies that enhance product stickiness, deliver measurable value, and cultivate customer advocates
* Lead onboarding, implementation, and operational success of AI-enabled solutions for new and existing customers, ensuring seamless delivery
* Develop detailed project plans, define methodologies, allocate resources, and manage execution to ensure on-time delivery
* Establish strong partnerships with client stakeholders to align on requirements, AI-driven outcomes, and evolving priorities
* Proactively Identify risks to customer health, create mitigation plans, and execute retention strategies
* Conduct governance reviews and regular business cadences to track progress, mitigate risks, and ensure alignment on AI adoption goals
* Collaborate cross-functionally with Sales, Product, Marketing, and Support teams to ensure customer insights shape AI product innovation
* Spot & Capture cross-sell and upsell opportunities to drive revenue growth across your portfolio
* Oversee multiple client accounts, balancing priorities while delivering consistent, high-quality engagement and outcomes
Skills & Experience You Bring to the Table * Experience: 8+ years in Customer Success, Account Management, or related roles, with a proven track record of managing large enterprise portfolios and driving adoption
* Education: Bachelor s degree in Business, Management, or a related field (MBA or relevant certifications preferred)
Core Competencies: * Strong account management and relationship-building skills
* Proven ability to identify and execute upsell/cross-sell strategies
* Experience leading onboarding, implementation, and AI-powered product adoption initiatives
* Project management expertise, including risk, schedule, and budget control
* Excellent communication and stakeholder engagement skills across business and technical teams
* Proficiency in CRM tools and project management software
* Preferred: Experience with CLM or large-scale SaaS products leveraging AI
Soft Skills: * Excellent written and verbal communication, with the ability to bridge business and technical teams
* Proven teamwork skills in fast-paced, multi-stakeholder environments
* High Level of organization and prioritization with a focus on quality outcomes
Commitment to Diversity and Inclusion We are an equal opportunity employer committed to diversity and inclusion
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: SirionlabsLocation(s): Noida, Gurugram
Keyskills: Stakeholder Engagement Contract management Product innovation Project management Relationship building Account management Operations Product marketing CRM Recruitment
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