Senior Engineer/ Assistant Manager, Service, New Delhi @Kone Elevator
- Kone
- 5 - 10 years
- Delhi, NCR
- 3 months ago
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Job Description
- Position: - Senior Engineer/ Assistant Manager, Service
- Job Location: - New Delhi
JOB DESCRIPTION
- Accountable for ensuring breakdown free elevators for better Kone / Olympus Image.
- Analyse breakdown data of route and if need be use help of TSE & V2 Manager to arrive at implementation plan for the route to reduce callouts (Annual, Quarterly & Monthly).
- Implement callout reduction actions as planned.
- Communicate to the customer through letters regarding impediments faced in ensuring breakdown free elevators (dust, ventilation, misuse, power fluctuations etc.)
- Accountable for maintaining standard of performance of elevator as per company policy and guidelines
- Read and understand contractual requirements and ensure that they are always met.
- Make audits and ensure that the audit feedback is used to improve / ensure elevator performance standard as per guidelines through preventive maintenance teams or if need be through special improvement teams.
- Make cold calls on all customers (minimum once a year) and maintain systematic record of feedback and requirements. Use the feedback for improvements.
- Accountable for maintaining the productivity & quality norms.
- Prepare a Preventive maintenance plan for the route on a monthly / weekly / daily basis and ensure this is implemented in co-ordination with STS operator and Business Manager. The plan will include work content and schedule.
- Understand Productivity settlement norms and the technician under you and the requirements of service & breakdown productivity required as per company policy and ensure proper adherence to these norms.
- Accountable for development of the people working under him.
- Identify the training needs of the service technicians and communicate to Manager / TSE
- Ensure safety of the personnel at site and ensure adherence to company's Safety Norms. Conduct Tool Box Meetings
- Provide on the job training to technicians in consultation with TSE / Manager and systematically improve their competence
- Mentor / Coach technicians with respect to customer care, company goals, their work and competence towards creating a high morale and motivation.
Job Classification
Industry: Industrial Equipment / Machinery (Construction Equipment)Functional Area / Department: Production, Manufacturing & EngineeringRole Category: Operations, Maintenance & SupportRole: Service / Maintenance SupervisorEmployement Type: Full timeContact Details:
Company: KoneLocation(s): Delhi, NCR+ View Contact
Keyskills: Service Engineering Elevator Maintenance Engineering Elevator Service Maintenance
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