Branch Manager
- BFC Forex Services
- 5 - 10 years
- Chennai
- 4 years ago
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Job Description
Your Responsibilities:
1. MAIN DUTIES
Financial Responsibility: Ensure that the Branch Monthly, Quarterly and Annual Sales targets are achieved in accordance
with the Company Business Plan. Ensure the implementation of appropriate action plans where sales targets are not being
achieved. Manage the end of day cashier balancing of the branch. Effectively manage the Cash stock to ensure the appropriate money is held for the customer base
using the branch. Ensure the maximum amount of Rupees is sent for cash collection on a daily basis. Carry out routine checks on all tills to ensure the system and physical cash amounts tally. Ensure any discrepancies on the tills are immediately reported for internal audit to investigate. Customer Focus: Ensure that excellent customer relationships are built and maintained with all appropriate levels
within the Branch. Ensure that the team delivers best in class customer service for the initial transaction of any
subsequent follow up regarding a query. Spend time in front of the tills meeting the customers and listening to their feedback and assisting
with advice on their transactions. Take the lead in resolving customer complaints and issues and showing the other staff how
customer service should be defined. Visit local businesses with the Regional Manager to encourage new customer to come to the
branch. Ensure all feedback from the customers is fed to the Regional Head and the Head of Sales. Identify ways of improving the branch efficiency and services delivered.
Operational Excellence: Ensure full controls are in place to maintain proper and appropriate conduct of business practices
by fully implementing the Branch procedures, policies, and control processes. Where issues are identified with policies and procedures, comments should be fed up to the
Regional Head and the Head of Sales with suggested amendments. Ensure POS processing systems are accurate with payment and customer data to ensure payment
queries are kept to a minimum. Ensure day - to - day compliance with the Company s own internal AML policies and procedures. Manage the staff Rota to ensure that all services are available at all times in the branch and
appropriate handover takes place between staff who are off the following day for rest or leave. Ensure that staffing is arranged to meet the customer demand and ensure the resources are used
effectively. Ensure the branch security is maintained by ing controls around key holders and opening
and closing procedures. Ensure proper handover is taken before the sales consultant or Assistant Branch Manager
proceeds on leave. Ensure all logins are deactivated and tills are closed before the Sales Consultant leaves for his
vacation. People Management: Manage branch staff in accordance with company policies and procedures. Monitor staff performance and ensure that training and development needs are identified,
planned and carried out to ensure that sales consultants continually develop and achieve their full potential.
Coordinate with HR to develop manpower plan and ensure proper staffing levels. Act as a key resource and liaison to other functional areas of the Company s business, building
productive cross - functional relationships. Manage relationships with key internal and external people. Maintain excellent relationships with
all Departments or Functions to ensure that all improvement opportunities are identified and implemented in an efficient and effective manner.
Ensure effective communication between Head Office and Branch. Contribute to an environment of teamwork within the Branch.
You are required to have a University degree in any field Minimum 5 years administration, customer service or sales experience Customer service and or sales experience with the branch network at BFC Forex or another money
Job Classification
Industry: Education, Teaching, TrainingFunctional Area: Financial Services, Banking, Investments, Insurance,
Role Category: Retail/Personal Banking
Role: Retail/Personal Banking
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization
Contact Details:
Company: BFC Forex ServicesLocation(s): Chennai
Keyskills: Tally Forex Cash collection Head Business Development Operational excellence Sales Staffing Customer service Training and Development Regional Head
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