Service Delivery Manager
- Capgemini
- 5 to 9 Yrs
- Chennai
- 3 months ago
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Job Description
- Role Overview: As a key leadership role within Capgemini, you will be responsible for overseeing and managing daily operations. Your primary focus will be on delivering services in a timely and high-quality manner through effective management of service delivery teams. You will play a crucial role in continuously analyzing and improving operational processes and activities, identifying areas for enhancement, and implementing action plans to increase productivity and efficiency. Your guidance to the operations team will be instrumental in fostering a positive work environment and ensuring alignment with organizational goals. Additionally, you will be responsible for ensuring cross-regional cooperation to maintain a globally aligned service delivery setup. Key Responsibilities: - Utilize hands-on Techno-functional Configuration skills of Kinaxis Rapid Response - Demonstrate strong Configuration and Authoring of resources in Kinaxis Rapid Response for different modules - Collaborate with cross-functional teams to drive successful deployments on Demand planning, S&OP, Supply Planning, Production planning & Scheduling across various business lines - Work as part of an Agile project team, following Agile/Scrum methodologies, and closely partnering with business stakeholders - Create functional design documentation, software specifications, testing/training scenarios, and evaluate business processes for improvement opportunities - Provide expert functional and process guidance on system capabilities and solution approaches - Configure Kinaxis Rapid Response and customize solutions as per clients" requirements Qualifications Required: - Hands-on experience with Techno-functional Configurations skills of Kinaxis Rapid Response - Strong expertise in Configuration and Authoring of resources in Kinaxis Rapid Response for various modules - Experience working with cross-functional teams to drive successful deployments in Demand planning, S&OP, Supply Planning, Production planning & Scheduling - Proficiency in Agile project methodologies, with the ability to work in a fast-paced, iterative environment - Ability to create functional design documentation, software specifications, and testing/training scenarios - Strong communication and collaboration skills to work effectively with business stakeholders - Prior experience in configuring Kinaxis Rapid Response and customizing solutions based on client requirements,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Service Delivery ManagerContact Details:
Company: CapgeminiLocation(s): Chennai+ View Contact
Keyskills: Demand planning SOP Supply Planning Configuration Authoring
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