Customer Service Advisor
- Capgemini Technology
- 10 Positions
- Kolkata
- 2 months ago
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Job Description
- Key Responsibilities:
- Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements.
- Engage customers in meaningful conversations to promote products/services or gather required information.
- Handle objections professionally and escalate complex issues when necessary.
- Collaborate with team leads and quality analysts to improve call quality and performance.
- Ensure compliance with company policies and US calling regulation
- Required Skills & Qualifications:
- Bachelors degree (Mandatory)
- Open to Work from Office
- Excellent verbal communication and interpersonal skills.
- Familiarity with CRM tools and call center software.
- Ability to work night shifts and adapt to US time zones.
- Goal-oriented with a positive attitude and strong work ethic.
- Knowledge of US culture and customer behavior.
JOB DESCRIPTION :
Employement Category:
Employement Type: Full timeIndustry: Medical / HealthcareRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Customer Service AdvisorContact Details:
Company: Capgemini TechnologyLocation(s): Kolkata
Keyskills: international bpo voice process us healthcare voice support international voice process international call center customer support out bound process communication bpo operations
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Capgemini Technology Services India Limited Capgemini in India is over 85,000 people strong across nine cities (Mumbai, Bangalore, Gurgaon, Noida, Gandhinagar, Hyderabad, Pune, Kolkata and Chennai - Trichy and Salem). A pioneer in the IT industry, Capgemini has over 45 years of global expertise ...
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