Mega Walk-in Drive At Firstsource For Customer Support Role!
- Firstsource
- 0 - 2 years
- Bengaluru
- 3 months ago
- Email to a friend
- Report this job
Job Description
Role & responsibilities
- Respond to customer inquiries via phone, chat, and email in a timely and professional manner.
- Resolve customer issues and queries efficiently, ensuring a high level of satisfaction.
- Should be flexible working in rotational night shifts.
Preferred candidate profile
- Excellent communication skills, both verbal and written.
- Proven experience in international customer support.
- Ability to handle customer complaints with empathy and professionalism.
- Strong problem-solving skills and attention to detail.
- Candidates (Freshers) with BSc, or PG degree will not be eligible to apply.
Perks and benefits
- Two-way cab facility for all employees.
- Free cab service for female employees after 7:45 PM until 6 AM.
- A supportive and inclusive work culture that promotes professional growth.
- Interview Process:
- HR Round: Screening and discussion of job role and responsibilities.
- Assessment Test and Live Chat Round: Evaluation of skills related to customer support and technical troubleshooting.
- Operations Round: Final round to assess operational knowledge and practical skills.
How to Apply:
Interested candidates can contact HR, Zulfi, on 9945093***.
Please send your updated resumes to Zu******m@fi********e.com.
- Shortlisted candidates will hear from us as quickly as possible.
- We look forward to receiving your applications and potentially having you join our dynamic team!
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Walk-insContact Details:
Company: FirstsourceLocation(s): Bengaluru
Keyskills: International BPO Customer Support International Call Center Excellent Communication In English Customer Handling International Voice Process
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