Principal Database & Exadata Cloud DBA
- Oracle
- 12 - 17 years
- Bengaluru
- 4 months ago
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Job Description
- As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs
- This involves resolving post-sales technical questions regarding the use of and troubleshooting for our Electronic Support Services
- A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
- As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction
- A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues
- You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues
- Services may be frequently provided by on-site customer visits
- Leading contributor individually and as a team member, providing direction and mentoring to others
- Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization
JOB DESCRIPTION
This position is for a Principal Database & Exadata Cloud DBA in the established Oracle Database Exadata & Cloud support team . The team s main responsibility is to troubleshoot & resolve highly complex technical issues on Oracle Database & Exadata cloud spanning across areas including:
The selected candidate will have opportunities to become an Expert / Guru in Oracle Database, Exadata & Cloud technologies. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems and/or identify acceptable workarounds. He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues. The successful candidate will be located in India.
The selected candidate will have opportunities to become an Expert / Guru in Oracle Database, Exadata & Cloud technologies. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems and/or identify acceptable workarounds. He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues. The successful candidate will be located in India.
RESPONSIBILITIES
The main role of a Support engineer is to troubleshoot highly complex technical problems in Oracle Database & Exadata Cloud requiring high level of technical expertise
- Works directly with customers
- Participates in weekend rotation and shifts
- Participates in initiatives that improve overall product and documentation quality
- Participates in product/platform testing
- Contributes to the improvement of internal generative AI and automation tools
- Drives improvements in product quality
- Serves as Situation Manager on highly sensitive Customer issues
- Consults with Management in directing resolution of critical Customer situations
- Consults with Customers on complex use of Oracle products
- Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.
- Creates /reviews Knowledge Articles
- Contributes significantly towards the My Oracle Support Database communities
- Analyzes work load, determines best practices and implements changes to improve productivity
- Proactively contributes to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities
Who are we looking for?
QUALIFICATIONS
- Greater than 12 years of industry experience
- Technical degree i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / IT or proven professional and technical experience.
- Oracle certifications including OCI foundation, OCI AI foundation, OCI multi cloud architect, OCI Gen AI professional and AI vector search professional and OCP would be preferred.
TECHNICALSKILLS
We are looking for a core technical person, who has hands-on Database administration experience on OCI database & Exadata cloud and worked as L3 level support engineer and/or having equivalent knowledge.
He/She should possess the following technical skills:
- Strong knowledge on Exadata, Exadata Cloud, OCI and multi cloud architectures .
- Strong Database architecture knowledge and administration.
- Experience with cloud technologies from different vendors Azure, AWS and Google.
- Extensive hands-on interaction with large Database management systems
- Thorough understanding of all latest Oracle database features
- Database 23ai and AI vector search.
- Real Application Cluster (RAC) & ASM/Storage areas
- Autonomous Recovery Service, ZDLRA, Backup and Recovery, RMAN, Dataguard, knowledge of various restore and recovery scenarios.
- Performance Tuning, Parallel query, Query tuning
- Networking
- Partitioning
- Database Security
- Golden Gate & Replication
- Linux concepts & Administration - managing Kernel Parameters, Partitioning and File systems
PERSONAL ATTRIBUTES
- Self-driven and result oriented
- Strong Problem solving/analytical skills
- Strong customer support and client relation skills
- Ability to work effectively in high volume & high pressure situations
- Ability & Flexibility to work late shifts
- Effective communication (verbal & written)
- Ability to Network (internal & external)
- Strong willingness to learn new technologies / skills
- Ability to Influence/negotiate
- Team player
- Customer focused
- Confident and decisive
- Enthusiastic
- Ability to Coach / share knowledge
- Ability to write technical Bulletins
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: OracleLocation(s): Bengaluru+ View Contact
Keyskills: Computer science Performance tuning Linux Networking Memory management Customer support Oracle Troubleshooting Technical support RMAN
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