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Customer Service Executive @ Muthoot FinCorp (MFL)

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 Customer Service Executive

Job Description


Role Requirements for Customer service executive


Educational Qualification Graduate

Experienced - 1 year experience in lending financial services

Key Job Responsibilities

  • To ensure quality of business and operational eciency through proper process adherence and facilitate smooth functioning of branches.
  • Promote and maintain positive relations with all contacts, customers, and potential customers
  • Achieve desired level of productivity to meet & contribute towards branch profitability targets.
  • Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
  • Conduct promotional activities for marketing and drive referral programs for customer acquisition
  • Responsible to handle day to day transactions and valuables.
  • Maintain all data and records related to daily transactions
  • Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

  • Result Orientation
  • Customer Service & Retention Focus
  • Digital Mindset
  • Relationship Building
  • Process Knowledge/ Orientation
  • Effective Time Management
  • Cross Selling / Upselling Skills
  • Business Development
  • Communication Skills Proficiency in local language and English

Job Classification

Industry: NBFC
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Muthoot FinCorp (MFL)
Location(s): TELEGANA

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Keyskills:   Field Marketing Inside sales Customer Relationship

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₹ 1.5-3 Lacs P.A

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Muthoot FinCorp (MFL)

Muthoot Fincorp ONE, is a fintech startup and SBU of Muthoot FinCorp Ltd., building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and ...