An Agency Collection Manager is responsible for developing strategies and overseeing operations to recover outstanding debts, either for their own company or for clients, while ensuring legal compliance and managing a team. Key responsibilities include managing debt collection agents, monitoring performance against collection targets, conducting audits and site visits, ensuring adherence to regulations like the Fair Debt Collection Practices Act (FDCPA), handling escalations, reconciling payments, and preparing performance reports for senior management.

Keyskills: Field Collections Collections