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International Voice Process Associate @ Fortune Global

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 International Voice Process Associate

Job Description

Qualification Any graduate (mandatory)


Mode of Work - WFO


Interview process Versant, CD and OPS Interview


Versant Threshold : 58 and above only


Location Bangalore and Pune


Shift Timing US shift, 9 hours working. Rotational off.


Job description:


We are looking for a Recruitment associate to join our Talent Acquisition team and help candidates complete their application, perform screening of candidates, schedule/reschedule their first day and share first day details with new employees. This will involve interact with candidates via email, phone call, instant messaging.


Responsibilities:


Handle inbound/outbound calls and resolve candidates queries and complete job application.

Respond to candidates queries over email/text.

Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage

Ensure Customer Satisfaction


Requirements:


Excellent communication skills (verbal and written).-MUST

Proven work experience in an international contact center environment (preferably USA) in making/receiving calls.

Experience working and delivering under strict timeline.

Should have neutral accent

An ability to handle sensitive and confidential information.

Agile and flexible with work schedule. (2-way cab)

Logical and analytical thought process.

Willing to work in any US shift (EST/CST/MST/PST).

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Fortune Global
Location(s): Pune

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Keyskills:   International Voice Process Us Calling International Call Center Voice Process International Process Us Voice Process

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₹ -6.5 Lacs P.A

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Fortune Global

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