Banking Email Support Project- Noida
- Tech Mahindra
- 2 - 5 years
- Noida, Gurugram
- 2 months ago
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Job Description
Banking Email Support Executive - Work from Office (5 Days Working process)
Tech Mahindra
Office location: https://share.google/3NrBPBRypcvHKUhr9
Job Type:
Full time | Work from Office
Job Description:
We are hiring for enthusiastic and customer-focused individuals for the Banking Email Support Process. The role involves handling customer queries and concerns through email communication related to banking services.
Candidates must have decent spoken and written communication skills, attention to details, and a customer-first attitude.
Key responsibilities:
- Handle customer queries and complaints received via email.
- Provide accurate and timely response to banking-related concerns.
- Maintain records of customer interactions and transactions.
- Coordinate with internal teams to ensure prompt resolution of issues.
- Adhere to process guidelines, SLAs, and quality parameters.
- Maintain confidentiality of customers and banking information.
Required Skills:
- Excellent spoken and written English communication.
- Strong analytical and problem-solving ability.
- Basic Knowledge of banking and finance terms.
- Proficiency in MS Office (Word, Excel, Outlook).
- Ability to handle multiple emails with accuracy and speed.
Eligibility Criteria:
- Qualification: Graduate/Post Graduate can apply.
- Experience: Minimum 2 years experience required into Banking sector (BPO).
- Should be comfortable working from office.
- Typing speed: Minimum 30-35 WPM preferred.
- Ready to work in rotational shifts (if applicable).
Salary & Benefits:
- Fixed Salary with performance incentives.
- On the Job Training and growth opportunities.
- Friendly and supportive work environment.
- Salary 3.5 LPA
Interested candidates, kindly mention "Hr. Prince Dheer" on the top of your resume and direct report to the office at above mentioned address.
Contact Details:
Name: Prince Dheer
Contact number: +91- 9354707***
Job Classification
Industry: BPM / BPOFunctional Area / Department: BFSI, Investments & TradingRole Category: Banking OperationsRole: Back Office ExecutiveEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Noida, Gurugram
Keyskills: Email Support Customer Service Written Communication Customer Interaction Back Office Support Banking process Ticket Management Query Resolution Customer Handling
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