Guest Service Associate - Front Office
- Bengaluru Airport
- 1 - 3 years
- Bengaluru
- 2 months ago
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Job Description
Job Summary:
The Guest Service Associate Front Office will be responsible for delivering exceptional guest experiences at the Transit Hotel. The role involves managing check-in/check-out operations, guest queries, room allocations, and ensuring smooth coordination with housekeeping, reservations, and other departments to maintain high service standards.
Duties & Responsibilities:
- Greet, welcome, and assist guests promptly with a warm and professional attitude.
- Manage check-in and check-out procedures efficiently in line with company standards.
- Handle room reservations, modifications, and cancellations through the property management system (PMS).
- Coordinate with housekeeping and maintenance teams for room readiness and guest requirements.
- Respond effectively to guest inquiries, requests, and complaints, ensuring timely resolution and guest satisfaction.
- Maintain accurate guest records, billing, and cash/credit transactions as per standard procedures.
- Upsell hotel services, rooms, and amenities to maximize revenue opportunities.
- Ensure smooth communication and coordination with airport lounge and operations teams for transit guests.
- Adhere to all safety, hygiene, and grooming standards set by the organization.
Support team members in day-to-day operations and promote a culture of teamwork and service excellence.
Desired Candidate Profile:
- Qualification: Graduate / Diploma in Hotel Management or equivalent.
- Experience: 13 years of experience in Front Office / Guest Relations / Hospitality Operations (airport, hotel, or lounge experience preferred).
- Strong communication and interpersonal skills with a customer-first mindset.
- Knowledge of PMS software (Opera/Fidelio or equivalent) will be an added advantage.
- Ability to multitask and handle guest situations with professionalism and composure.
- Willingness to work in shifts, including weekends and holidays, as part of a 24/7 airport operation
Job Classification
Industry: Hotels & RestaurantsFunctional Area / Department: Food, Beverage & HospitalityRole Category: Front Office & Guest ServicesRole: Guest Service AssociateEmployement Type: Full timeContact Details:
Company: Bengaluru AirportLocation(s): Bengaluru
Keyskills: Front Office Reservation Front Desk Front Office Management Front Office Operations Reception Telephone Handling
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