Walk-In Drive | Technical Chat Support | 11th Oct 25 | Hyderabad
- HCLTech
- 1 - 6 years
- Hyderabad
- 3 months ago
- Email to a friend
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Job Description
HCLTech | Walk-In Drive | Technical Support | 11th Oct 25 | Hyderabad
Interested candidates can walk in for an interview on:
Dates: 11th Oct 25
Timing: 10:30 AM - 3:00 PM
Walk-In Address: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081
Work Location: Hyderabad
Contact Persons: Ashish Durgapal
Please carry:
- 2 Updated Resume
- 1 ID Proof (Do not bring any laptops, pen drives, or electronic devices)
Technical Troubleshooting Support Executive (Blended Process)
- Designation: Associate /Analyst
- Experience Required: 1.5+ years
Perks & Benefits:
- Shift Timings: Rotational Shifts
- Working Days: 5 Days (Work from Office)
- Week Offs: Saturday & Sunday Fixed Off
- Cab Facility: Both Sides (chargeable)
- Employment Type: Full-Time
Job Profile Responsibilities
- Minimum 1 year of hands-on experience in CHAT channel in customer care or technical troubleshooting process
- Willingness to work in a high-pressure, fast-paced environment with tight deadlines and dynamic priorities.
- Open to working in 24/7 rotational shifts, including night shifts and weekends.
- Prior experience or understanding of the advertising ecosystem, including buy-side (advertisers, agencies) or sell-side (publishers, SSPs) platforms.
- Familiarity with campaign management, performance marketing, and digital advertising tools is a plus.
Required Technical Skills
- Basic knowledge of web page designing, HTML, CSS and JavaScript.
- Proficient in multitasking and prioritizing tasks to meet deadlines.
- Solid grasp of web development fundamentals including browser behavior, cookies, tracking pixels, and page load dynamics.
- Excellent written and verbal communication, with the ability to adapt tone and style based on the audience.
- Demonstrates empathy, ownership, and sincerity when addressing customer concerns and requirements.
Communication Skills
- Excellent communication, organization, and client-facing skills.
- Effective feedback delivery tailored to analysts' skills and tenure.
General Requirements for All Roles
- Shift: US Shifts (Night Shifts)
- Customer Service Skills: Empathy, ownership, and sincerity are crucial.
- Qualification: Any graduate (we are not hiring undergrad or people with Internship experience)
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Preferred candidate profile
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: Walk-insContact Details:
Company: HCLTechLocation(s): Hyderabad
Keyskills: Chat Support International Chat Process Blended Process Non Voice Process International Non Voice Semi Voice Bpo Non Voice Email And Chat Support Chat Process
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