Junior Analyst, FP&A
- IntouchCX
- 1 - 6 years
- Hyderabad
- 3 months ago
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Job Description
- As Junior Analyst, FPA, You Will Perform daily audits of agent hours logged in our tracking systems against the scheduled time to ensure accuracy for billing purposes
- Systematically identify, investigate, and document variances, discrepancies, and potential errors in reported hours
- Collaborate proactively with Operations leadership to facilitate the timely investigation and correction of identified discrepancies
- Maintain detailed logs of audit findings and track the status of resolutions to ensure all issues are brought to a close
- Escalate persistent issues or significant discrepancies to management clearly and concisely to ensure prompt resolution
- Assist in generating reports related to agent productivity, billable hours, and audit outcomes
- Contribute to the continuous improvement of audit processes and best practices
- As Junior Analyst, FPA, You Need Post-secondary education in Business, Finance, Accounting, or a related field is preferred
- Proven proficiency in Google Sheets / Microsoft Excel is essential
- Exceptional attention to detail and a commitment to accuracy are paramount
- Strong organizational and time-management skills with the ability to manage a high volume of tasks and meet daily deadlines
- Excellent written and verbal communication skills, with the ability to articulate complex issues clearly to various stakeholders
- A proactive and persistent approach to problem-solving and follow-up
- Ability to work independently as well as part of a collaborative team
- Previous experience in an analyst, auditing, or call center role is an asset but not required
Job Classification
Industry: BPM / BPOFunctional Area / Department: Finance & AccountingRole Category: FinanceRole: Financial AnalystEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Analytical skills Report generation Excel Business Finance Billing Financial planning data integrity Operations leadership Continuous improvement Auditing
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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