German Language Expert- Customer Support
- IntouchCX
- 0 - 5 years
- Hyderabad
- 2 months ago
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Job Description
Job Role: German language Expert
Experience: Minimum 6 Months
Location: HyderabadJob Description:
We are looking for a German Language Expert with strong communication skills and a B2 level proficiency in German to join our customer support team immediately. The ideal candidate will have hands-on experience in customer service and the ability to handle client queries efficiently in German.Key Responsibilities:
-Provide high-quality customer support in German through various channels (phone, email, chat).
-Address customer queries, complaints, and requests with professionalism and empathy.
-Maintain accurate records of customer interactions and transactions.
-Collaborate with internal teams to resolve customer issues promptly.
-Assist in improving customer experience by providing feedback and insights based on interactions.
-Ensure adherence to company policies and guidelines in all communications.Requirements:
-Proficient in German at B2 level or above (spoken and written).
-Minimum 6 months of experience in customer support or a related role.
-Excellent communication and interpersonal skills.
-Ability to multitask and work efficiently in a fast-paced environment.
-Immediate availability to join.
-Basic computer skills and familiarity with customer support tools are preferred.What We Offer:
-Competitive salary and benefits package.
-Friendly and supportive work environment.
-Opportunity to grow and develop language and customer service skills.Apply now by sharing your resume to ya**********r@in******x.com (OR) Share your resume to (+91) 7386528*** through Whatsapp.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Bilingual / Multilingual Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Customer Support German Language B2 Blended Process Non Voice Process Semi Voice Voice Process Chat Process
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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