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Customer Support Executive-Medical Billing-Voice Process @ Medusind

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 Customer Support Executive-Medical Billing-Voice Process

Job Description

Role & responsibilities

  • Outbound calls to insurances for claim status and eligibility verification.
  • Denial documentation and further action.
  • Calling the insurance carriers based on the appointment received by the clients.
  • Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software.
  • Calling insurance companies to get the status of the unpaid claims.
  • Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc.
  • Maintain the individual daily logs.
  • Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs.
  • Work cohesively in a team setting. Assist team members to achieve shared goals.
  • Compliance with Medusinds Information Security Policy, client/project guidelines, business rules and training provided, companys quality system and policies.
  • Communication / Issue escalation to seniors if there is any in a timely manner.

Interested!

Please share your resume on na**********n@me*****d.com/8928289***

Job Classification

Industry: Miscellaneous
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Medusind
Location(s): Mumbai

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Keyskills:   International Voice Process US Process Communication Skills Customer Relationship Customer Service Customer Support International Call Center Voice Process Customer Handling Voice Support International BPO

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Medusind

Medusind is one of the leading healthcare outsourcing service providers from India working with US clients. Medusind provides a comprehensive array of outsourcing solutions backed by robust compliance and quality processes, state-of -the -art technology, and rich domain expertise.