Service Delivery Professional
- Aryaka Networks
- 3 - 7 years
- Bengaluru
- 3 months ago
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Job Description
- 3 to 7 years experience in handling access deliveries.
- Experience in liaising and managing relationships with Global access vendors.
- Effective communication and customer facing skills
- Knowledge of the Enterprise Telecom network solutions, order management and risk management.
- PMP/ Prince2 certification
- CCNA certification
- Telco product knowledge (DIA/BIA/PTP/IPLC/NPLC)
- Telco access technology knowledge (Fiber/Copper/Radio)
- Strong knowledge on circuit delivery
- Good order management experience
- Strong customer handling skills
- Very good communication
- Should have worked with multiple ISP across the globe.
- Maintain close interface with customer and project stakeholders for smooth and timely execution of projects.
- Manage the end-to-end delivery of Global access circuits by ensuring the Link deliveries are within the project scope and committed deliverables as per the contract/ customer commitment.
- Manage and drive delivery related activities, communication, risk management and mitigation during the delivery life cycle.
- Develop, drive and monitor delivery timelines/ SLA s by coordinating and managing relationships with our global vendors.
- Regular monitoring and reporting of the progress of the delivery to all the internal and external stakeholders.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: After Sales Service & RepairRole: Service ManagerEmployement Type: Full timeContact Details:
Company: Aryaka NetworksLocation(s): Bengaluru
Keyskills: electronic components delivery risk management project management electronics circuit sla pcb electricals pmp electrical maintenance prince2 service delivery digital electronics customer handling electronics engineering communication skills
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Aryaka Networks
Aryaka is the industry leader in managed SD-WAN partnering with global enterprises to spearhead their WAN transformation initiatives. We are growing fast and expanding rapidly both in terms of customer growth as well as employee headcount.
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