Operations Excellence Manager
- Opendoor
- 8 - 10 years
- Chennai
- 3 months ago
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Job Description
- 8-10 years of relevant experience in process excellence, preferably within BPO, shared services, or back-office operations
- Strong knowledge of back-office workflows; exposure to voice support processes a plus
- Hands-on experience as an individual contributor in driving Six Sigma or Lean projects (Green Belt or Black Belt preferred)
- Proven experience in identifying operational gaps and delivering measurable improvements
- Excellent communication and presentation skills with the ability to influence stakeholders at various levels and foster a culture of continuous improvement and quality
- Strong analytical skills with expertise in tools like Excel, Power BI, or similar platforms
- Exposure to tools like Visio, Minitab, or other process mapping and analysis software Familiarity with quality frameworks such as ISO, COPC, etc
- Experience in creating training content and delivering process-related training sessions
We are seeking a dynamic and hands-on Operations Excellence Manager to lead initiatives that enhance operational efficiency, improve quality and scale our Market Operations Teams. This role is ideal for an individual who is hands-on, has a proven track record in process excellence, Six Sigma practices and stakeholder engagement.
What Youll Do- Drive end-to-end process improvement and quality enhancement initiatives using Lean, Six Sigma, and other methodologies
- Identify process inefficiencies across back-office, voice teams and implement enhancements
- Design, implement performance improvement projects with measurable outcomes
- Collaborate closely with cross-functional stakeholders including operations, Product, BPO, quality, technology teams and Leadership teams
- Conduct periodic process audits, root cause analyses, and risk assessment
- Develop, update, and maintain SOPs, process documentation, and knowledge bases
- Facilitate training sessions to build process maturity and awareness within teams
- Lead the adoption of industry best practices and tools across operations
- Build frameworks and governance for continuous improvement
- Scale up team through data-driven decision-making and operational insight.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Head - OperationsEmployement Type: Full timeContact Details:
Company: OpendoorLocation(s): Chennai
Keyskills: six sigma presentation skills power bi lean visio process excellence process improvement operational efficiency minitab performance improvement office operations process mapping support process recruitment voice support customer experience
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