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Process Trainer, Technical Support @ Concentrix

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 Process Trainer, Technical Support

Job Description

Key Responsibilities:

  • Deliver technical Trouble Shooting training for New Hires in Chat /Complaint Management and Voice Lines of Business
  • Design training curriculum using inputs from Operations & Quality
  • Knowledge management for the process
  • Maintain MIS related to all training batches
  • Keep up-to-date with the product / process knowledge
  • Accountability for 0 - 45 days batch performance
  • Attend TTT conducted by clients
  • Conduct PKT and process refreshers on the floor
  • Design & Develop training content
  • Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population
  • Participate in calibration of Trainers, QAs and Voice Coaches within the team

Desired Skills:

  • Candidate should have Voice and Chat experience
  • Languages - English and Hindi (Mandatory) & Open to work in 24x7 environment.
  • Good with MS Office
  • Good facilitation skills
  • Should have excellent communication skills
  • Experience in IT Hardware domain would be of added advantage

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Freshers

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Concentrix Daksh Services India Private Limited.
Address: DLF Cyber City Gurgaon, GURGAON, Haryana - 122010,India
Location(s): Mohali, Chandigarh

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Keyskills:   process trainer process training desktop PT ttt trainer Technical Support troubleshooting product trainer Hardware laptop

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Concentrix

Concentrix Daksh Services India Private Limited. A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process...