Process Trainer, Technical Support @ Concentrix

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Process Trainer, Technical Support

Concentrix
2 - 7 years
Mohali, Chandigarh
6 years ago
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Job Description

Key Responsibilities:

Deliver technical Trouble Shooting training for New Hires in Chat /Complaint Management and Voice Lines of Business
Design training curriculum using inputs from Operations & Quality
Knowledge management for the process
Maintain MIS related to all training batches
Keep up-to-date with the product / process knowledge
Accountability for 0 - 45 days batch performance
Attend TTT conducted by clients
Conduct PKT and process refreshers on the floor
Design & Develop training content
Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population
Participate in calibration of Trainers, QAs and Voice Coaches within the team

Desired Skills:

Candidate should have Voice and Chat experience
Languages - English and Hindi (Mandatory) & Open to work in 24x7 environment.
Good with MS Office
Good facilitation skills
Should have excellent communication skills
Experience in IT Hardware domain would be of added advantage

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Freshers

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Concentrix Daksh Services India Private Limited.
Address: DLF Cyber City Gurgaon, GURGAON, Haryana - 122010,India
Location(s): Mohali, Chandigarh

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Keyskills: process trainer process training desktop PT ttt trainer Technical Support troubleshooting product trainer Hardware laptop

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Concentrix

Concentrix Daksh Services India Private Limited. A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process...

Process Trainer, Technical Support @ Concentrix

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