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Network Engineer @ 3i Infotech

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 Network Engineer

Job Description

Role & responsibilities


Job Title: L1 Network Engineer

Job Summary

We are looking for a proactive and detail-oriented L1 Network Engineer to provide first-level support for network operations. The role involves monitoring, troubleshooting, and resolving basic network issues while escalating complex problems to higher-level engineers. The candidate will be responsible for ensuring network availability and maintaining service levels.

Key Responsibilities

  • Monitor network devices, links, and systems using NMS (Network Monitoring Systems).
  • Perform first-level troubleshooting of LAN/WAN, routers, switches, firewalls, and wireless networks.
  • Handle incidents, service requests, and escalate unresolved issues to L2/L3 teams.
  • Log and track all issues in the ticketing system (e.g., ServiceNow, Remedy, or similar).
  • Perform health checks and routine maintenance tasks as per SOPs.
  • Support configuration changes under the guidance of senior engineers.
  • Document troubleshooting steps and create/update knowledge base articles.
  • Coordinate with vendors and service providers for link issues or hardware replacements.
  • Adhere to defined SLAs and ensure timely resolution of incidents.
  • Maintain compliance with IT security and network policies.

Interested candidates please share your resumes on ra********g@3i********h.com

Job Classification

Industry: Hardware & Networking
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: Network (Support) Engineer
Employement Type: Full time

Contact Details:

Company: 3i Infotech
Location(s): Mumbai

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Keyskills:   Network Engineering Network Monitoring Systems Router firewalls WAN LAN Network Administration Switching Firewall

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₹ -8 Lacs P.A

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3i Infotech

3i Infotech is a global IT products & services company committed to Empowering Business Transformation. A comprehensive set of IP based software solutions (20+), coupled with a wide range of IT services, uniquely positions the company to address the dynamic requirements of a variety of industry ...