Senior Customer Care Executive
- Leading Client
- 2 - 4 years
- Hyderabad
- 7 months ago
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Job Description
- Handle inbound calls, chats, and emails related to flight bookings, reschedules, cancellations, baggage, and special assistance.
- Assist customers in navigating airline fare rules, seat selection, travel guidelines & policies.
- Coordinate with airline partners and internal ticketing teams to resolve complex cases and ensure seamless travel support.
- Guide customers on account registration (e.g., MyEagle) and self-service tools to enhance digital engagement.
- Convert customer inquiries into ticketed sales, including domestic and international sectors.
- Upsell value-added services such as travel insurance, seat upgrades, baggage add-ons, lounge access, and priority check-in.
- Promote partner airlines, flexible fare options, and limited-time offers to drive conversions.
- Actively pitch token of service (gratuity/tips) and collect positive feedback via platforms like Trustpilot, BBB, etc.
Job Classification
Industry: Hotels & RestaurantsFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Leading ClientLocation(s): Hyderabad+ View Contact
Keyskills: Customer Care Ticketing Sales Upselling calls handling Sales Customer service
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Leading Client
We are Multiple service provider org, (HR Recruitment specialist in IT / Non -ITES, Accounting Firms, Banking, BFSI, Retails, Shipping, Logistics, Marketing and Advertising, FMCG, Financial Services, BPO, Manufacturing, Online Education sector)
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