OP2 Professional @ Indium Software

Moderate experience : Minimum 24 months overall.

At least 12 months experience in one or more of the following:

• Software Testing
  
• Bug Triaging
  
• Audits / Quality Checks
  
• Technical Issue Resolution
  
• Subject Matter Expertise

Key Responsibilities

• Take end-to-end ownership of assigned responsibilities to maintain high program health.
  
• Manage work allocation and ensure defined targets are met/exceeded (Productivity, Quality, SLA, Efficiency, Utilization).
  
• Ensure process adherence and identify process gaps for improvements.
  
• Conduct regular quality audits .
  
• Handle policy, training, reporting, and quality management where no separate POCs exist.
  
• Perform root cause analysis (Fishbone, RCA, 5-Whys, etc.) to resolve issues effectively.
  
• Identify and escalate high-impact issues quickly with minimal downtime.
  
• Manage multiple responsibilities while ensuring core duties are completed.

Skills & Competencies

• Strong proficiency in MS Office / Google Suite .
  
• Basic knowledge of SQL and experience with JIRA or similar ticketing tools .
  
• Proficient in Excel/Google Sheets (Pivot Tables, VLOOKUP, Data Processing).
  
• Good knowledge of data analysis techniques .
  
• Excellent logical reasoning, problem-solving, and attention to detail .
  
• Strong English reading comprehension and writing skills (concise & accurate).
  
• Ability to read and interpret complex SOPs .
  
• High capability to perform repetitive tasks with accuracy .
  
• Ability to memorize technical/engineering terminologies and project details.
  
• Familiarity with smartphones, test platforms, and navigation tools .
  

  Max_Experience":"4