Customer Relationship Manager
- ICICI Lombard
- 50 Positions
- Indore
- 3 months ago
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Job Description
Role Objective :
Functional /Business Responsibilities:
-Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required.
-Processing each call / mail / chat in accordance with IL standards.
-Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
-Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority.
-Provide the Customer with a clear explanation of the action taken
-Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
-Ability to understand and handle irate customers
-Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
-Ability to achieve stretched targets and able to manage the organization standards
-Maintain Superior quality service by following organization standards
Must Haves:-
-Excellent Communication Skills in English & Hindi
-Typing speed of 30 to 40 wpm
-Strong interpersonal, problem-solving skills and verbal and written communication skills
-Flexible with shifts
-Computer literacy
Required Qualification / Experience:-
Full Time Graduate / Post Graduate
Employement Category:
Employement Type: Full timeIndustry: InsuranceRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Relationship ManagerContact Details:
Company: Icici Lombard GeneralLocation(s): Indore
Keyskills: customer handling problem solving customer relationship outbound communication skills customer service customer retention inbound domestic convincing power
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ICICI Lombard
ICICI Lombard General Insurance Company Limited ICICI Lombard General Insurance Company Ltd is India's leading private sector general insurance company. We are a 74:26 joint venture between ICICI Bank Limited and Lombard Canada Inc. As a part of ICICI Group, we are well known for our innova...
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