Team Leader- Back Office (Insurance Process)
- Epicenter Technologies
- 2 Positions
- Mumbai
- 3 months ago
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Job Description
- Manage and lead a team of non-voice agents to achieve daily, weekly, and monthly performance targets
- Monitor team performance and provide timely feedback and coaching
- Ensure adherence to process SLAs, quality benchmarks, and compliance requirements
- Handle escalations and coordinate with internal departments for resolution
- Generate and analyze performance reports to identify improvement areas
- Conduct regular team huddles, performance reviews, training sessions & keep the team morale up
- Graduate in any discipline (Preferred: B.Com or BBI)
- Minimum 23 years of experience in BPO industry
- At least 1 year of experience in a team handling or supervisory role in a non-voice process
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Experience working with CRM tools and ticketing systems
- Ability to analyze data and derive actionable insights
- Strong leadership and team management capabilities
- Excellent communication and interpersonal skills
- Ability to manage performance and drive accountability
- Time management and multitasking abilities
About the Job
Job Location: Mumbai, Bhayandar
Shifts: Rotational Day Shifts
Workdays: 6 days
Minimum Qualifications:
Education: Graduate
Job Roles & Responsibilities:
Desired Candidate Profile:
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Operations Management / Process AnalysisFunctional Area: Not SpecifiedRole/Responsibilies: Team Leader- Back Office (Insurance Process)Contact Details:
Company: Epicenter TechnologiesLocation(s): Mumbai+ View Contact
Keyskills: team leading back office insurance
Fraud Alert to job seekers!
₹ 2 to 6 Yr
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Epicenter Technologies
We at Epicenter are one of India's Leading Customer Contact Centre’s providing Voice and Non Voice Services in the areas of Collections, Sales and Customer ServiceCompany URL: www.epicentertechnology.comJob Location: Bhayander West
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