Software Engineer(Node.js)
- Ringcentral
- 5 - 10 years
- Bengaluru
- 3 months ago
- Email to a friend
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Job Description
Say hello to possibilities
Its not everyday that you consider starting a new career. Were RingCentral, and were happy that someone as talented as you is considering this role. First, a little about us, were the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interactiongiving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
This is where you and your skills come in. Were currently looking for:You will serve as a primary point of contact for customers experiencing technical issues with RingCentral solutions. Working collaboratively with onshore and offshore support teams, product experts, and third-party vendors, you will diagnose, troubleshoot, and resolve complex technical problems, ensuring high customer satisfaction.
Responsibilities:
- Provide technical support and troubleshooting assistance to customers using RingCentral solutions and integrations
- Collaborate with customers to understand, replicate, and resolve technical issues related to system integrations, APIs, and cloud services
- Assist in interpreting logs and system metrics reports, and translating them into actionable technical diagnostics
- Guide customers through resolution steps, troubleshooting, API usage, and other technical procedures
- Escalate complex issues to engineering or product teams when necessary, providing detailed documentation and context
- Participate in knowledge sharing by creating troubleshooting guides and documenting common issues
- Help facilitate customer acceptance testing and troubleshoot any post-implementation problems
- Collaborate with third-party vendors and internal teams to resolve ongoing issues
- Contribute to continuous improvement initiatives by providing feedback on recurring issues and customer pain points
- Identify, Triage, Troubleshoot, and suggest resolutions to middleware and customer applications.
Skills & Experience:
- Strong understanding of software solutions, cloud environments (AWS preferred), and API integrations (HTTP/REST)
- Basic knowledge of microservices architecture and related technical concepts
- Hands-on experience with tools such as JavaScript, Postgres, GIT, and API testing, REDIS
- Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues efficiently
- Strong communication skills to explain technical solutions to non-technical users
- Familiarity with support ticketing systems and SLDCs (Support Lifecycle Development cycles)
- Ability to prioritize multiple support cases in a fast-paced environment
- Empathy and patience when dealing with customer concerns and resolving issues
Qualifications:
- Bachelors degree in a technical discipline or equivalent experience
- 5+ years of experience supporting software applications, APIs, or cloud services
- Experience with Node.js, GitHub, AWS, and API troubleshooting
- Experience with Contact Center integration and integration development is a plus
- Familiarity with the Grafana stack (Loki, Prometheus, and Grafana) is a plus
What we offer:
- Mediclaim benefits
- Paid holidays
- Casual/Sick leave
- Privilege leave
- Bereavement leave
- Maternity & Paternity leave
- Wellness programs & coaching
- Employee referral bonus
- Professional development allowances
- Night shift allowances
RingCentrals Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If youre a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life. RingCentrals work culture is the backbone of our success. And dont just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: RingcentralLocation(s): Bengaluru
Keyskills: node.js cloud services aws javascript technical support postgresql api integration ticketing troubleshooting api testing microservices
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