Software Development Engineer 5
- Ringcentral
- 0 - 1 years
- Bengaluru
- 3 months ago
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Job Description
About RingCX:
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RingCX is RingCentral s next-generation AI-powered Contact Center solution , designed to deliver seamless, intelligent, and personalized customer experiences across digital and voice channels. Built with a modern microservices architecture and deep AI integrations, it empowers businesses to automate, analyze, and act in real-time. Join us in shaping the future of customer engagement where speed, empathy, and intelligence converge. Be part of a team that s redefining how the world connects.
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Work with engineering leaders, architects and business owners on clarifying requirements, provide feedback, offer technical solutions, provide implementation estimates.
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Review requirements and translate them into technical implementation focusing on responding with output that delivers on the business value; provide product technical roadmap definition and lead development for any implementations, proof of concepts etc.
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Plan and coordinate work between cross-functional and geographically distributed teams to assure timely implementation and delivery to production environment
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Be a technical leader and a go-to person for your area, and a sounding board for other peers in other areas and teams - be an end-2-end owner of solutions implemented, actively support them from the proof of concept through production deployment
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Perform design, architecture and code reviews for the RingCX team and continuously look for opportunities to improve and optimize code quality
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Architect, Design, Build/Create for Digital channels.
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Provide mentorship to junior team members, become a center of competence on every part of the product you contribute to
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Participate in code reviews and other efforts to maximize quality of RingCX products
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Promote and contribute to all aspects of employing automation, across all test layers and development pipelines. (from unit through functional up to and including end to end/system/solution test).
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Be ready to provide technical assistance and guidance to service engineering teams that answer customer requests
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Work in a distributed team spanning across multiple time zones
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Effectively communicate and collaborate on design and technology with management and other engineering teams
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Bachelors degree in Computer Science, Engineering or a related field or equivalent, is required
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14+ years in an engineering software development role building backend services, APIs
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Proven track record in delivery of event-driven, highly available, scalable, resilient enterprise grade commercial cloud services.
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Proficiency in developing RoR and ReactJS and reactive event driven applications.
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Deep understanding of micro services architecture paradigm, event driven system design, distributed systems, eventual consistency principles
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RDBMS skills: writing advanced queries, designing table structure / indexes / triggers, query optimization / query plan analysis
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Experience with at least one public cloud platform, preferable with AWS
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Familiarity with Cloud based CI/CD methodologies.
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Industry experience in UCaaS/CCaaS, Telephony and PBX domains
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Hands on experience deploying applications using Kubernetes
What we offer:
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Mediclaim Benefits
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Paid Holidays
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Casual/Sick Leave
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Privilege Leave
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Bereavement Leave
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Maternity Leave
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Paternity Leave
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Wellness Coaching
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Employee Referral Bonus
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Professional Development Allowances
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Night Shift Allowances
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Search EngineerEmployement Type: Full timeContact Details:
Company: RingcentralLocation(s): Bengaluru
Keyskills: Computer science Automation Backend query optimization Development Manager RDBMS Service engineering System design Customer engagement Distribution system
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