Technical & Business Operations Specialist
- Amdocs
- 5 - 10 years
- Pune
- 3 months ago
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Job Description
- You will lead and mentor a small team within a specific task or project
- You will be responsible for processes, KPIs, and communication within the project
- You will identify process changes that lead to efficient operations and sets the processes for the benefit of the team, ensuring process alignment and team mentoring
- You will also have hands-on work as an analyst whenever required, guiding and assisting teams in problem resolution, providing technical coaching, mentoring, and knowledge management
- You will guide team to resolve technical issues, come up with new ideas, and enhance processes as required for bill audits, running maps, service desk tickets
- You will guide and assist team to identify and analyze production issues, track recurring issues, identify ways to prevent them, or suggest a permanent fix
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: AmdocsLocation(s): Pune
Keyskills: operations management project management data analysis team management business analysis client management business development sales strategic planning marketing operations pmo key account management business operations sla management
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