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Technical & Business Operations Specialist @ Amdocs

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 Technical & Business Operations Specialist

Job Description

  • You will lead and mentor a small team within a specific task or project
  • You will be responsible for processes, KPIs, and communication within the project
  • You will identify process changes that lead to efficient operations and sets the processes for the benefit of the team, ensuring process alignment and team mentoring
  • You will also have hands-on work as an analyst whenever required, guiding and assisting teams in problem resolution, providing technical coaching, mentoring, and knowledge management
  • You will guide team to resolve technical issues, come up with new ideas, and enhance processes as required for bill audits, running maps, service desk tickets
  • You will guide and assist team to identify and analyze production issues, track recurring issues, identify ways to prevent them, or suggest a permanent fix

Job Classification

Industry: Telecom / ISP
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time

Contact Details:

Company: Amdocs
Location(s): Pune

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Keyskills:   operations management project management data analysis team management business analysis client management business development sales strategic planning marketing operations pmo key account management business operations sla management

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Amdocspurpose is to enrich lives and progress society, using creativity and technology to build a better connected world. Amdocs and its 26,000 employees partner with the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native,...