Manager-Operations
- Rhea Healthcare
- 3 - 8 years
- Mumbai
- 3 months ago
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Job Description
JOB DESCRIPTION
Profile
Manager-Operations Operations Operations
Center Level Heads:
Reported by:
1. OP & IP Manager
2. HR & Admin
3. Accounts
4. Biomedical Engineer IP Manager
5. Nursing Superintendent IP Manager
6. Pharmacist IP Manager
Job Objective
Responsible for managing the day to day Operations and P&L, assuring sound fiscal operation while promoting
services that are produced in a cost effective manner; ensuring compliance with regulatory agencies and
accreditation bodies while monitoring the service and delivery system; interact and respond to the medical and
non-medical staff and patients. Work closely with the Zonal / Regional Director and other Senior Management in
developing the strategic direction of the company.
Key Responsibilities
Operations
Devise and implement strategies for achievement of financial targets.
Participate with the CEO /Head of Operations/ Regional Director / Zonal Director,
Medical Staff and Senior Management in the development and implementation of
strategic plans.
Establish and attain challenging / achievable patient care, safety and education and
customer service goals while maintaining financial viability.
Ensure institutionalization and adherence of standardized policies, systems & procedures
at the facility.
Liaise with the legal, political and social, IR environment to ensure successful operations
of all facilities within the Center.
Establish and maintain communication with the Consultants and the other Medical staff
to ensure accomplishment of mutual beneficial unit goals.
Act as an escalation point for all Operational Issues related to the Center and take suitable
action by interfacing with the concerned stakeholders to obtain timely resolutions
Ensuring employee engagement in the Center and culture building through regular
engagement activities.
Culture & Capability building
Ensure adherence to the code of conduct and stated values of the company.
Establish and maintain a culture of open communication, accountability and timely
decision making.
Develop a pipeline of best-in-class human capital by supporting hiring, retaining key
personnel and invest in training and development of key personnel and succession
planning.
Promote a high performance culture by institutionalizing innovative rewards and
recognition programs
Compliance / Process Enhancement Ensuring defined patient care standards/commitments are met.
Facilitate strict compliance to statutory & accounting norms and regulatory norms of
process/operational adherence
Adhere to code of conduct and uphold ethical practices
Major Job Qualifications / Specific Skills
Preferred Education:
Required Education:
M.B.A / Graduation
MHA/ MBA in hospital Administration
Experience (Indicative)
6- 8 years of experience in the domain operations
preferably in Healthcare sector
Knowledge and Specific Skills
Thorough knowledge of Mgmt Principles, experience in
operating efficiently in a complex decision making
environment
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: Rhea HealthcareLocation(s): Mumbai
Keyskills: Center Management Operations Counselling Patient Care
Rhea Healthcare
Personalised Care for Women and ChildrenBest Women and Child Care Hospital in Hebbal, BangaloreMotherhood Hospital, Hebbal is committed to giving the most premium of treatments to patients with a myriad of gynaecological and paediatric issues. We are dedicated to ensuring th...
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