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International Voice Process - Night Shift - Bangalore/Pune @ Global BPO

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 International Voice Process - Night Shift - Bangalore/Pune

Job Description

Please share your resume on ni*****i@nl****h.in or call on 9005548***

Only apply if you have excellent communication


JOB DESCRIPTION -

* Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.

* Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats.

* Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

* Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities.

* Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool.

* Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes.


Mode of Work - WFO

Interview process Versant, CD and OPS Interview

Versant Threshold : 60 and above only

Location Bangalore/Pune


This opportunity is on the payroll of NLB Services and you will be deputed to Accenture.


Requirement - Excellent communication for International voice process, relevant experience, comfortable with night shifts, applicant should have all the documents for company & original marksheet & degree.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: International BPO
Location(s): Pune

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Keyskills:   excellent communication International voice voice process US Voice process International calling US Calling International voice process Handling Escalations Query Resolution American English

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