Please share your resume on ni*****i@nl****h.in or call on 9005548***
Only apply if you have excellent communication
JOB DESCRIPTION -
* Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
* Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats.
* Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
* Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities.
* Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool.
* Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes.
Mode of Work - WFO
Interview process Versant, CD and OPS Interview
Versant Threshold : 60 and above only
Location Bangalore/Pune
This opportunity is on the payroll of NLB Services and you will be deputed to Accenture.
Requirement - Excellent communication for International voice process, relevant experience, comfortable with night shifts, applicant should have all the documents for company & original marksheet & degree.

Keyskills: excellent communication International voice voice process US Voice process International calling US Calling International voice process Handling Escalations Query Resolution American English