Senior Director, Supplier To serve
- Walmart
- 15 - 20 years
- Chennai
- 4 months ago
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Job Description
Position Summary... As the Senior Director for Finance Services at Walmart IDC, you will serve as the strategic and operational anchor for all finance shared services activities at the location. You will be the go-to leader for driving transformation, operational excellence, and stakeholder engagement across global finance functions. This includes oversight of Record to Report (R2R), Accounts Payable/Receivable, Tax, Treasury, and Reporting & Analytics. You will lead a large, diverse team and be accountable for delivering high-quality service outcomes, managing P&L, and ensuring customer satisfaction. Your role will be central to shaping the future of finance operations at Walmart through innovation, automation, and people-led transformation. About the team:
EBS Finance Services
The Finance Services team at Walmart India Development Centre (IDC) is a key enabler of Walmart s global financial operations, delivering excellence in execution, transformation, and service delivery. Operating under the Enterprise Business Services (EBS) organisation, the team is primarily located in Chennai and Bangalore, and supports a wide range of finance functions including Accounts Payable/Receivable, Tax, Treasury, Reporting & Analytics, and Record to Report (R2R).
The team s core mission is to drive high-quality financial outcomes while creating business value through innovation and operational efficiency. Strategic priorities include reducing manual journal entries, improving journal entry accuracy to over 99.8%, and achieving a two-day book closure. These goals are supported by automation, anomaly detection, and the deployment of advanced tools such as chatbots and lease abstraction platforms.
Transformation is central to the team s approach, with initiatives focused on eliminating waste, reducing costs, and enhancing compliance. The Chennai team leads efforts in GFR AP Quality and R2R, contributing to Walmart s broader finance transformation agenda. Their work includes streamlining reconciliation processes, improving data integrity, and supporting global reporting standards.
Talent development is a key pillar of the team s success. Structured onboarding, continuous training, and career progression programmes ensure associates are equipped with the necessary finance and transformation skillsets. The team fosters a culture of collaboration, accountability, and data-driven decision-making, enabling cross-functional impact across Walmart s finance ecosystem.
As the team looks ahead to FY26 and beyond, it is poised to expand its capabilities, enhance service metrics, and continue powering Walmart s financial backbone. The Finance Services team offers a dynamic and growth-oriented environment for professionals passionate about finance transformation and operational excellence.
What You ll Do
Strategic Leadership : Define and execute the finance shared services strategy aligned with Walmart s global goals. Lead transformation initiatives that reduce defects, improve cycle times, and unlock business value
P&L Ownership : Manage financial performance across service lines, ensuring cost efficiency, budget adherence, and value creation.
People Leadership : Build and nurture high-performing teams. Drive talent development, succession planning, and associate engagement through structured programmes and performance management
Service Delivery Excellence : Ensure timely, accurate, and compliant delivery of finance operations. Champion automation and analytics to improve service metrics.
Stakeholder Mapping & Engagement : Develop and maintain strong relationships with global finance leaders, business partners, and internal customers. Translate business needs into actionable service strategies.
Customer Experience : Lead initiatives that enhance internal customer satisfaction, reduce friction, and improve service quality.
Transformation & Innovation : Drive digital transformation, process reengineering, and adoption of next-gen tools. Lead ideation and execution of improvement projects across the span
Governance & Risk : Ensure adherence to internal controls, audit readiness, and regulatory compliance across all finance operations.
Location Leadership : Represent the Finance Services function at IDC, acting as the primary escalation point and strategic advisor for all finance-related matters at the site. What You ll bring
Leadership & Strategic Thinking - Visionary mindset with the ability to connect enterprise goals to operational execution.
Proven ability to lead large-scale transformation and change management initiatives.
Execution & Delivery - Strong operational rigour and ability to deliver complex projects with measurable outcomes.
Experience in managing large teams and multi-location service delivery.
Stakeholder & Customer Orientation
Excellent relationship-building skills with internal and external stakeholders.
Customer-centric approach with a focus on service excellence and continuous improvement.
People & Culture - Passion for developing talent and fostering a high-performance culture.
Commitment to diversity, inclusion, and servant leadership
Technical & Analytical Skills - Deep understanding of finance operations, ERP systems, and automation tools.
Strong analytical skills with the ability to derive insights from complex data sets.
Resilience & Agility - Ability to navigate ambiguity, adapt to evolving business needs, and lead through change.
Comfortable working in fast-paced, matrixed environments.
Integrity & Accountability
High ethical standards and commitment to transparency, compliance, and governance
Qualifications
Education : Bachelor s degree in Finance, Accounting, Business Administration or related field. MBA or professional certifications (CPA, CMA) preferred.
Experience : 15+ years in finance operations or shared services, with at least 5 years in senior leadership roles.
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Job Classification
Industry: RetailFunctional Area / Department: Strategic & Top ManagementRole Category: Top ManagementRole: CTOEmployement Type: Full timeContact Details:
Company: WalmartLocation(s): Chennai+ View Contact
Keyskills: ERP Journal entries Networking CMA Reconciliation Process re-engineering Customer experience Operations Analytics Auditing
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