Inside Sales Manager"> Inside Sales Manager
- Exotel
- 2 - 7 years
- Bengaluru
- 4 months ago
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Job Description
Exotel is reimagining the future of customer engagement with the power of AI.
With 20B+ annual conversations and 7000+ global clients including industry leaders like HDFC Bank, Flipkart, Delhivery, Vedantu, Practo, etc we re transforming how businesses connect with their customers across BFSI, E-commerce, Logistics, Consumer Services, Healthcare and many more industries.
In a world where expectations are sky-high, we help companies boost revenue, cut costs, and deliver unforgettable customer experiences. HowWith AI-powered co-pilots that supercharge agents, automate the boring stuff, and offer smart self-serve options across all communication channels.
We don t just build tech we build partnerships. At Exotel, we collaborate closely with our clients to unlock the full potential of AI-led conversations.
About the role
In this role, you will be responsible for managing a 14-member inside sales team. S/He is responsible for achieving conversion targets and assigned account objectives. ISM (Inside Sales Management) represents the entire range of company products and services to prospective customers.
- You enjoy solutioning, and solution selling is your forte
- You are tech-savvy
- You love customer interactions and are passionate about sales.
- You enjoy being at the locus of solving problems.
- You enjoy working in a start-up environment and have an appetite for steep learning.
- You will own the inside sales management related to people, process and product.
- You will own the topline revenue targets for the Inside sales team.
- You will proactively assess, clarify, and validate customer needs on an ongoing basis.
- You will lead solution development efforts that best address Small & Medium Businesses (SMB) needs, while coordinating with the Product, Marketing and Operations teams
- You will manage stakeholders inside and outside the company.
- You will provide direct supervision and coaching to the Inside Sales team.
- You will be responsible for ISM prepaid targets, aligning them across the team and driving performance through the effective management of the daily operations.
- You will analyse various sales reports to forecast and project sales conversions.
- You will be responsible for aligning the team tasks & determining individual monthly targets.
- You will align, influence and own business initiatives related to inside sales at the company level.
- You will be responsible for pricing decisions such as optimising pricing to SMB customers in order to maximise revenue and product adoption.
- You will be focusing on delivering a positive customer experience as per Exotel standards.
- You will own the hiring, staffing and maintenance of a diverse and effective Inside Sales team.
- We need 2+ years of managing sales team/s.
- We are looking for 5+ years of sales experience, with 2+ years of proven sales management experience and 4+ years of selling technology products ( solution selling) as an individual contributor.
- We are looking for a proven track record in achieving sales targets and then some :)
- We need a sales leader with good people management skills who thrives in building a great team
- We are looking for strong sales planning capabilities with a keen eye for detail.
- We need individuals with strong operational and analytical abilities, metrics-driven, and comfortable working with data to draw and share insights with relevant stakeholders.
- We look for nimbleness and those who can align sales strategies to a changing market.
- We need an individual who is comfortable with technology and selling technology products to both tech-savvy and non-tech-savvy customers.
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Key Account ManagerEmployement Type: Full timeContact Details:
Company: ExotelLocation(s): Bengaluru+ View Contact
Keyskills: Sales planning Bfsi Staffing Analytical Healthcare SMB Customer engagement Operations Product marketing Logistics
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