Airtel Retention Process - inbound process.....Join our team Today !
- Credicus Business
- 0 - 5 years
- Mumbai
- 3 months ago
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Job Description
Job Title: Customer Retention Executive Airtel Process
Process: Retention (Airtel)
Location: Ghansoli / Mahape, Navi Mumbai
Job Description:
We are hiring enthusiastic and customer-focused individuals for the Airtel Retention Process. The ideal candidate should have average to good English communication skills and a strong willingness to engage with customers. This role involves handling customer retention queries and providing effective solutions to retain existing customers.
Key Responsibilities:
- Handle outbound/inbound customer calls related to retention.
- Address and resolve customer concerns to ensure continued service.
- Convince customers to continue using Airtel services by highlighting benefits and solutions.
- Maintain records of customer interactions and follow-ups.
- Achieve daily and weekly targets as defined by the operations team.
Requirements:
- Education: Minimum HSC (12th pass)
- Experience:- Freshers are welcome / Minimum 6 months of any work experience (preferred)
- Communication: Average to Good English communication skills
Job Details:
- Salary: Upto 16K inhand
- Shifts: Day Rotational Shifts
- Week Off: Rotational Off
- Interview Rounds: HR Round Operations Round
- Work Location: Ghansoli / Mahape, Navi Mumbai
Why Join Us?
- Work with one of India's top telecom brands Airtel
- Friendly and professional work environment
- Great opportunity to begin or grow your career in BPO/Telecom sector
Interested candidates can apply now ! send your CV through WhatsApp (number mentioned below)
HR Kshitij - 9763458***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: Credicus BusinessLocation(s): Mumbai
Keyskills: Customer Service Calling Retention Customer Support Customer Care Inbound Process BPO Telesales Solving Queries Inbound Calls Retention Marketing Voice Process Inbound Bpos Voice Support Customer Care Service call CSE Bpo Voice Telecalling Domestic BPO Customer Handling
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