Lead - Customer Success
- Zenoti
- 8 - 13 years
- Hyderabad
- 3 months ago
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Job Description
- Building value-based customer relationships
- Gathering intelligent product feedback and recommendations from the customers
- Developing customer focused processes for ensuring customer success
- Applying domain expertise to close deals
- Ensuring high user adoption of the customer success management application
- Implementing best practices to improve customer success
- Ensuring smooth onboarding handoff
Skills youll need:
- A passion for customer success and laser focus on providing customer value.
- 8+ years of overall experience in dealing with customers.
- Ability to understand, articulate, interact with, and manage customer expectations
- Open to travel to customer locations on short notice, when required.
- Experience dealing with large, complex accounts, building relationships at the C-level.
- A 4-year degree in engineering or equivalent
- PMP is an added advantage
- Knowledge of how enterprise implementations, professional services, and support processes work will be a definite plus.
Why Zenoti?
- Be part of an innovative company that is revolutionizing the wellness and beauty industry.
- Work with a dynamic and diverse team that values collaboration, creativity, and growth.
- Opportunity to lead impactful projects and help shape the global success of Zenoti s platform.
- Attractive compensation.
- Medical coverage for yourself and your immediate family.
- Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.
- Regular social activities, and opportunities to give back through social work and community initiatives.
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: ZenotiLocation(s): Hyderabad+ View Contact
Keyskills: PMP Employee management Customer retention Stress management Manager Technology Wellness Genetics professional services Management CRM
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Zenoti
We make software that supports every aspect of your business, resulting in easier operations, improved customer experiences and business growth.
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