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Desktop Support Engineer @ Capgemini

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 Desktop Support Engineer

Job Description

 About The Role  We are seeking a skilled and customer-focused  Desktop Support Engineer  to provide comprehensive support for end-user systems, applications, and hardware. The ideal candidate will be responsible for diagnosing and resolving technical issues related to Windows operating systems, Microsoft 365 applications, business productivity tools, and hardware performance. You will coordinate with vendors, provide remote support, and ensure timely resolution of IT incidents and requests.  Primary Skills 
  • 35 years of experience in L2 desktop support or IT service desk roles.
  • Strong knowledge of Windows OS, Microsoft 365 suite, and endpoint security tools (e.g., Zscaler).
  • Experience with remote support tools and secure access protocols.
  • Familiarity with ticketing systems and SLA-driven environments.
  • Excellent communication and documentation skills.
  • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Engineering - Hardware & Networks
    Role Category: IT Network
    Role: Network (Support) Engineer
    Employement Type: Full time

    Contact Details:

    Company: Capgemini
    Location(s): Bengaluru

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    Keyskills:   endpoint security documentation windows os desktop desktop support dns networking it service desk system administration technical support remote support ticketing active directory desktop engineering troubleshooting windows operating system dhcp

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