Manage a team of sales representatives to achieve monthly targets through effective coaching, training, and performance evaluation.
Develop and implement strategies to improve customer engagement, retention, and conversion rates across various channels (inbound/outbound).
Collaborate with cross-functional teams to identify opportunities for upselling/cross-selling products/services within existing client relationships.
Analyze sales data to optimize processes, identify trends, and make informed decisions to drive business growth.
Job Requirements :
9-20 years of experience in B2C sales or call center management with expertise in inbound/outbound process knowledge.
Proven track record of achieving high levels of success in inside sales environments with strong team management skills.
Strong understanding of contact center operations including call routing systems, CRM software applications, and telesales techniques.
Preferred Candidate:
1. Candidate must have experience into managing a telesales team of 100-150 people
2. Candidate must have experience into managing whole call center operations
3. Candidate must have strong data analytical skills
Interested candidates can share their updated resume at Ki*********n@po*********r.com
Job Classification
Industry: InsuranceFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full time