Customer Support Representative
- Shadowfax Technologies
- 20 Positions
- Bengaluru
- 3 months ago
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Job Description
- Key Responsibilities:
- Handle escalations raised by sellers regarding pickup delays, order issues, delivery concerns, or payment discrepancies.
- Coordinate with internal teams such as Hub Operations, Field Executives, Tech Support, and Finance to resolve issues.
- Log and track escalation tickets in the internal CRM or ticketing system, ensuring timely follow-ups and resolution.
- Ensure SLAs and response timelines for seller escalations are strictly adhered to.
- Provide real-time updates to relevant stakeholders regarding issue status or delays.
- Analyze repeat issues/escalation trends and provide insights to the operations or seller management teams.
- Ensure proper documentation of calls, escalations, resolutions, and any follow-up actions taken.
- Assist in the continuous improvement of seller experience by identifying gaps in service delivery.
- Eligibility & Requirements:
- Education: Minimum 12th Pass;
- Experience: 02 years in call center operations,
- Comfortable with rotational shifts, including weekends.
- Basic computer literacy and ability to quickly learn internal tools.
- Languages : Hindi and English
- Salary : 16000 NTH + PF/ ESIC
- CTC: 20000
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Support RepresentativeContact Details:
Company: Shadowfax TechnologiesLocation(s): Bengaluru+ View Contact
Keyskills: bpo operations operations customer support customer service
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