Customer Support Representative- HR Shaeesta
- Wipro
- 1 - 2 years
- Hyderabad
- 3 months ago
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Job Description
Role & responsibilities
1. Language Proficiency:
* Fluent in verbal and written English with a neutral accent, suitable for global communication. Strong grasp of English grammar, sentence structure, and vocabulary to ensure clarity and professionalism across all channels.
2. Channel Flexibility and Adaptability:
* Fully trained and able to seamlessly operate across email, chat, and voice support. * Ability to switch between channels based on business needs while maintaining quality and tone consistency.
3. Customer Handling Skills:
* Demonstrated active listening, empathy, and customer-first approach. Skilled in de-escalation, conflict resolution, and managing sensitive or complex customer scenarios.
4. Communication & Documentation.
* Exceptional communication skills tailored for email and chat, with proper grammar, tone, and formatting.
5. Analytical Thinking & Problem solving
* Ability to understand customer content and provide effective and timely solutions. * Skilled in navigating tools and resources to resolve queries independently.
Preferred candidate profile
- Designation : Customer Support / Seller Support and a little bit knowledge of Fraud
- Exp: 1+years in Customer support
- Both Side cab facility if Eligible
- Rotational shift with shift allowance
- Rotational week off
- Only Immediate Joiners
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Hyderabad
Keyskills: Blended Process Communication Skills Customer Support International Process Spoken English Customer Care Voice Process Customer Handling International BPO
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