Product Support Engineer 2
- Exotel
- 2 - 6 years
- Noida, Gurugram
- 4 months ago
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Job Description
Role expectations
- Installation and configuration of Linux & Packages.
- To troubleshoot L0, L1 and L2 issues associated with the product, which could not be resolved by the local IT team at the center.
- Knowledge of Telephony ( PRI and VOIP )
- Experience in handling Call Centers.
- To resolve the clients queries regarding product Setup or product Features or product Components.
- Engineers will be responsible for overall setup stability and maintenance of the Ameyo Setup at the center.
- To provide Training to the local IT or operations team if required.
- For monitoring the Ameyo Setup and ensuring smooth operations.
- Daily reporting about progress, non compliance.
- To understand the service requirement from the customer and pass the same to the backend team for further action.
- Engineer will be responsible for daily backup and cleanup operations and the same will need to be carried out by the local team
- Will coordinate with central NOC whenever required and for L3 issues to resolve the same
Skills and Experience
- BE/ B.Tech / MCA
- Excellent analytical skills and high level of aptitude.
- 2-4 years of relevant work experience
- Linux knowledge - all commands. , Experience of Linux / Unix system configuration
- Knowledge of networking concepts like LAN Troubleshooting, WAN etc,
- Knowledge of Networking Devices like switches and routes and Network Architecture.
- Willingness to travel within India and Abroad.
- Willingness to learn and work in challenging environment
- Possess good interpersonal and communication skills
- Ability to work independently and as a team player
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: ExotelLocation(s): Noida, Gurugram+ View Contact
Keyskills: Linux NETWORK Networking Troubleshooting
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Exotel
Exotel-Startup The most reliable cloud communication company providing the best in class APIs for voice, messages, and user verification.
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