Generative AI Delivery
- Exotel
- 2 - 5 years
- Bengaluru
- 4 months ago
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Job Description
About Us
Exotel is the emerging markets leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotels cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa.
Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byjus, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotels suite of communication APIs, Ameyos omnichannel contact centre (merger), and Cogno AIs conversational AI platform (acquisition) over the cloud. Theyre a $100 million Series D funded company with $60 million in ARR.
Roles and Responsibilities
- Implementation and testing of GenAI solutions for Exotels customers
- Liaise with pre-sales teams and customers for understanding of requirements and timelines
- Liaise with product team to understand the product to ensure efficient implementation as well as to suggest product improvements
- Liaise with support teams for ensuring adherence to committed SLAs
Must Haves
- Good in coding (Preferably Python) and DSA
- Familiarity with React, HTML, CSS, JS or similar frameworks
- Familiarity with HTTP, REST, microservices, concurrency and Multithreading
- Experience working with Linux OS, TCP/IP networks, Database, Queues, caching
- Good problem solving and communication skills
- Willingness to work in a dynamic and fast paced environment.
- 2-4 years of experience with a Bachelor / Master's Degree in Computer Science or equivalent.
- Ownership and commitment towards work
Good-to-haves
- Experience with Gen-AI technologies (LLM prompt engineering)
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Data Science & AnalyticsRole Category: Data Science & Analytics - OtherRole: Data Science & Analytics - OtherEmployement Type: Full timeContact Details:
Company: ExotelLocation(s): Bengaluru
Keyskills: Agentic Ai Generative Ai Artificial Intelligence Machine Learning Python Chatbot
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