Genpact Walk-in Drive For Cs - Voice & Non-voice || Hyd || 7 Oct25
- Genpact
- 0 - 4 years
- Hyderabad
- 3 months ago
- Email to a friend
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Job Description
Ready to shape the future of work?
At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how advanced technology solutions were scaling to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.
Genpact Walk-In drive for Customer service: voice & Non Voice (Content Moderation) roles || Work location: Hyderabad || 7th October 2025 (Tuesday)
- Walk-In Date: 7-October-2025 (Tuesday)
- Walk-in Timings: 11am to 1pm
- Walk-in venue: F9P5+3FV, Hafeezpet Rd,Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049
- Graduation: Any grad except law is eligible
- Experience: Freshers/experience up to 5yrs
- Work location: Hyderabad (Only work from office)
- Shifts: Flexible with any shift
Voice Process
Responsibilities
- Experience -0-4years of experience
- Respond to customer queries and customer's concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client processes and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
Qualifications we seek in you
Minimum qualifications
- Any Graduate (except law)
Process Associate, Content Moderation roles (Language specialist- Hindi+English)
**Candidate should be able to read/speak/comprehend Hindi and English (Both) languages.
- Experience 0-2years
Responsibilities
Provide resolution to maintain standards of quality
Review content and provide resolution based on prescribed guidelines
Recognize trends and patterns and raise issues timely
Provide insights to help improve the support to the users
Maintain a thorough understanding of process and policies
Provide excellent customer service to our customers
Qualifications we seek in you
Minimum qualifications
Any Graduate (except Law)
Freshers are eligible
Preferred qualifications
Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach
Must be able to work on a flexible schedule (including weekend shift work)
Note: Please carry below documents with you:
- 3 copies of updated resume
- Original Aadhar card
- 2 copies of Aadhar card
Why join Genpact?
- Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Walk-insContact Details:
Company: GenpactLocation(s): Hyderabad
Keyskills: Non Voice Process Voice Process BPO International Call Center Chat Support Non Voice Voice Support Chat Process Us Calling Customer Support fresher Customer Care International Voice Us Voice Process International Voice Process International BPO International Calling
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