Team Lead (Supervisor) - International Voice
- IntouchCX
- 3 - 4 years
- Hyderabad
- 3 months ago
- Email to a friend
- Report this job
Job Description
About the Role:
Were looking for a Team Lead to supervise a group of Customer Service Representatives (CSRs). Your main job will be to guide the team, support their development, and make sure customers get excellent service every time. You'll also help improve performance, coach team members, and work with other departments to solve problems.
What Youll Do:
- Supervise and support a team of CSRs
- Train and develop your team to help them grow
- Monitor team performance and ensure targets are met
- Analyze reports to find and fix performance issues
- Coach and motivate your team daily
- Create incentive programs to boost performance
- Help manage team schedules
- Work with other departments (HR, IT, etc.) to solve problems
- Learn the companys products, services, and promotions inside and out
- Be a positive example and role model for your team
What You Need:
- High school diploma (required)
- Post-secondary education in Business is a plus
- 12 years of experience in customer service or call center
- At least 1 year in a supervisor or team lead role
- Experience handling escalated customer issues
- Typing speed of 30 words per minute
- Basic skills in Google Suite (Sheets, Docs, Slides) is an asset
- Good time management and organizational skills
- Able to work in a fast-paced team environment
- Willing to work various shifts (days, evenings, holidays)
If interested, please share your CV at an*************1@in******x.com
Anushka - 9805155***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Team Lead International Voice Supervisor BPO
Similar positions
IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in