Customer Application Engineer
- Ivalua
- 4 - 9 years
- Pune
- 4 months ago
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Job Description
- Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts
- Responsible for your customers satisfaction by providing attention and technical expertise
- Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with the customer and the integrator partner
- Follow-up, qualification, and prioritization of customer requests
- Expertise needed in troubleshooting code and SQL issues
- Staying up to date with trends with new syntax, query optimization, and
- Prior knowledge of C# .NET SQL frameworks to best support existing and future Ivalua customers
- Ability to communicate well with customers and team members
- Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests.
- Parameterization of the solution and reduction of specific code
- Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests
- Customer acceptance and production
- Customer support and follow-up of associated anomalies
- Training in new and advanced products. Support for partners and customers
- Feedback to RD of customer needs and projects
- Punctual participation in customer specification and configuration workshops.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Back End DeveloperEmployement Type: Full timeContact Details:
Company: IvaluaLocation(s): Pune
Keyskills: Procurement Supply chain Computer science Career development Customer satisfaction Customer support Troubleshooting Operations Technical support SQL
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