Learning And Development Executive
- Hitech Digital
- 1 - 3 years
- Ahmedabad
- 3 months ago
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Job Description
Role & responsibilities:
- Conduct training needs analysis by collaborating with team leaders, managers, and quality analysts to identify skill gaps and training requirements.
- Design and develop comprehensive training modules including induction, soft skills, product knowledge, and process training for new hires and existing employees.
- Organize and facilitate classroom sessions, virtual training, and on-the-job coaching for agents and supervisors.
- Coordinate with multiple stakeholders to schedule and execute training plans without disrupting ongoing operations.
- Maintain training calendars, attendance records, and post-training feedback to assess effectiveness.
- Monitor training outcomes by analyzing performance data, quality reports, and customer feedback.
- Continuously update training content to align with process changes, technology upgrades, and client requirements.
- Support leadership development and employee engagement initiatives through targeted learning interventions.
- Handle administrative duties related to learning programs including budgeting, vendor management, and training material procurement.
Preferred candidate profile:
- Bachelors degree in human resources, Business Administration, Communications, or related fields.
- 1-3 years of Learning & Development experience in the BPO or BPM industry.
- Strong knowledge of BPO processes, customer service standards, and quality benchmarks.
- Excellent communication, presentation, and facilitation skills.
- Proficient in MS Office and LMS tools; experience with E-learning platforms is a plus.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Analytical mindset to measure training impact and suggest improvements.
- Team players with good interpersonal skills and a customer-centric approach.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Human ResourcesRole Category: HR OperationsRole: HR Business Partner (HRBP)Employement Type: Full timeContact Details:
Company: Hitech DigitalLocation(s): Ahmedabad+ View Contact
Keyskills: Training Need Analysis Training And Development stakeholders communications Training Programs Training Coordination
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