Senior Manager - Seller Onboarding
- Myntra
- 7 - 8 years
- Bengaluru
- 3 months ago
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Job Description
Role Overview
We are looking for a seasoned and strategic Senior Manager Seller Onboarding to lead and scale our onboarding operations. This role demands strong leadership, operational excellence, and a deep understanding of e-commerce dynamics. You will be responsible for managing a large team of agents, optimizing onboarding processes, and collaborating with cross-functional stakeholders to ensure a seamless seller experience.
Key Responsibilities
- Lead end-to-end seller onboarding operations, ensuring timely and quality onboarding experiences.
- Manage a team of 70 agents, driving performance, engagement, and continuous improvement.
- Build and maintain strong relationships with sellers, agencies, and internal stakeholders.
- Drive process re-engineering initiatives to improve efficiency and scalability.
- Collaborate with cross-functional teams to resolve onboarding challenges and enhance seller satisfaction.
- Own key metrics related to onboarding success, seller activation, and operational throughput.
- Ensure compliance with platform policies and maintain high standards of seller quality.
- Education: B.E. (Preferred); MBA (Optional but advantageous)
- Experience: 79 years in seller onboarding, key account management, or e-commerce operations
- Proven experience in managing large teams and outsourced operations
- Strong understanding of process re-engineering and operational excellence
- Proficiency in MS Office, especially Excel; working knowledge of SQL
- Excellent communication, stakeholder management, and problem-solving skills
Wellbeing & Balance / Perks & Beyond / Why youll love working here / Whats in it for you
- Health & Wellness: Medical Insurance, OPD, Preventive Health care, Accidental Insurance, Life Insurance, Pet Insurance, Employee Assistance Program with unlimited access to therapy and counseling sessions, Paid time-off including settling in time during pet adoption
- Parental Benefits: Paid Maternity & Paternity Benefits, Adoption Assistance Program, Daycare facilities for children
- Mobility Benefits: Local conveyance, Relocation Support
- Retirement Benefits: Employee PF, Gratuity, NPS, VPF
- Other Benefits: Higher Education Assistance, Corporate Car Lease, Salary Advance facility, Employee discounts, Internet connectivity benefits
- On-site Facilities: Cafeteria, Fitness centre, Sports facilities, EV charging points, Nap pods & lactation rooms, Day-Care benefits
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Human ResourcesRole Category: Compensation & BenefitsRole: C & B ManagementEmployement Type: Full timeContact Details:
Company: MyntraLocation(s): Bengaluru
Keyskills: sql stakeholder management recruitment key account management onboarding joining formalities hr generalist activities training and development employee relations hrsd training hr operations talent acquisition employee engagement induction payroll
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Myntra
Myntra Jabong is India's leading fashion and lifestyle destination with over 3000+ leading national & International brands along with our amazing collection of in- house brands, offering shoppers the latest in fashion and lifestyle space.
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