Opening For Collection Manager - Across Andhra
- HDFC Bank
- 2 - 5 years
- Hyderabad
- 5 years ago
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Job Description
Are you willing toJoin The Winning Team ?HDFC Bankis looking to hire enthusiastic Bankers for the role ofCollections Manager- PL/BL/Auto/Mortgages/Consumer Durables/CTG/Agri/Gold Loan/LAS/Two-wheeler/Unsecured Recoveries across Andhra Pradesh & Telangana.
The role involves responsibilities including:
- Manage and deliver monthly performance in terms of, resolution, roll backs, recovery, rates/ values as per the target set for the assigned portfolio.
- Monitor the agency/ field executive's performances periodically.
- Regular visit to yard and reporting the discrepancies/ complaint items as a visit report. (Applicable for Auto, two wheeler, Agri & CTG Loans)
- Ensure that the agency resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc.
- Collection Efficiency has to be tracked, monitored and improved consistently over te baseline targets published on an ongoing basis.
- Ensure optimum delivery from field calling channel by maximizing resolutions/roll backs/ normalization through given resources.
- Innovate tracing mechanism for effective conversion of no contacts into contacts and subsequently payments.
- Ensure that each staff handles accounts as per the budgeted ACR.
- Design review mechanism along with agency supervisor to ensure adequate portfolio churn and set productivity bench marks.
- Facilitate and monitor recruitments with a clear objective of future requirements and timely communication of the same to the vendor to prevent shortfall of field resources.
- Ensure 100% compliance of critical items like DRA certification/ police verification etc.
Criteria:
- Sufficient hands on work experience of min. 2 years and above in financial industry
- Graduate/Post Graduate/MBA
- Should have managed a team of agencies staff/outsourced staff demonstrating high level of competence
- Should be mature enough to handle customer and agency executives/ vendors pressurized situation and ensure targets/ deadlines
- Good learning ability to achieve the assigned targets as per management expectations(for agencies/off-rolls staff)
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: Other,
Role Category: Other
Role: Other
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: HDFC BankLocation(s): Hyderabad
Keyskills: Debt Collection debt recovery two wheeler Personal Loans syndication recovery Recovery debt syndication recovery Collection Management four wheeler Business Loan Consumer Durables commercial vehicle Gold Loan Agency Manager Collections
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